ph969 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") describes how ph969 — the operator of ph969.club — collects, uses, stores, shares, and protects the personal data of players and visitors to the ph969 platform. It applies to all personal data processed in connection with your use of ph969.club, including registration, gaming activity, deposits, withdrawals, and any communications with ph969 support.

ph969 is committed to complying with Republic Act 10173 (the Data Privacy Act of 2012) of the Philippines, its Implementing Rules and Regulations, and the relevant directives of the National Privacy Commission (NPC). ph969 also processes player data in accordance with PAGCOR licensing requirements, which include anti-money laundering (AML) and Know Your Customer (KYC) obligations under Philippine law.

By registering an account or using any service on ph969.club, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

ph969 collects only the data necessary to provide our services, maintain platform security, and fulfill our regulatory obligations. The following categories of personal data are collected:

3 How We Use Your Data

ph969 uses your personal data for the following purposes:

• Account Administration: Creating and managing your ph969 account; verifying your identity and age (21+ requirement); processing your ph969 login sessions; maintaining account security.
• Payment Processing: Facilitating deposits via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and other supported Philippine payment channels; processing withdrawals back to your registered payment method; maintaining transaction records.
• Regulatory Compliance: Fulfilling KYC and AML obligations under PAGCOR licensing; reporting obligations to Philippine government authorities as required by law; responding to lawful requests from PAGCOR, NPC, AMLC (Anti-Money Laundering Council), or law enforcement agencies.
• Responsible Gaming: Monitoring gaming patterns to identify potentially problem gambling behaviors; enforcing self-exclusion and cooling-off requests; applying deposit limits set by the player.
• Platform Security & Fraud Prevention: Detecting duplicate accounts; identifying and preventing fraud, bonus abuse, and collusion; protecting the integrity of ph969 games and the sportsbook.
• Customer Support: Responding to support requests and complaints; resolving disputes; providing account recovery assistance.
• Marketing Communications (with consent only): Sending SMS or push notifications about promotions, bonuses, and new games available at ph969 — only where you have provided explicit consent and have not withdrawn it.

4 Legal Basis for Processing

ph969 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AML obligations under Republic Act 9160 (as amended), and any other applicable Philippine laws and regulatory directives.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, duplicate account detection, and responsible gaming monitoring — activities that are necessary to protect the interests of ph969 and our wider player community.
• Consent: Processing for marketing communications, where you have provided clear, freely given, and specific consent. You may withdraw consent at any time without affecting any other processing activity.

5 Sharing Your Data

ph969 does not sell or rent your personal data. We share data only in the following limited circumstances:

• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other licensed Philippine payment service providers receive the transaction data necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and applicable Philippine financial regulations.
• Game Providers: Licensed game studios and live casino platform providers (e.g., Evolution Gaming, Pragmatic Play, JILI Games) may receive a player session token and anonymized gameplay data necessary to deliver the game. No directly identifiable personal data such as your name or mobile number is shared with game providers.
• PAGCOR & Regulatory Authorities: ph969 is obligated to provide player data, transaction records, and gaming activity logs to PAGCOR upon request as a condition of our operating license. ph969 will also disclose data to the AMLC, NPC, or Philippine law enforcement agencies when required by a lawful order.
• Identity Verification Services: Third-party KYC verification providers may process your submitted ID documents for identity confirmation. These providers are bound by strict data processing agreements and applicable Philippine data privacy law.
• Professional Advisers: ph969's legal, audit, and compliance advisers may access personal data where strictly necessary for the performance of their professional services, subject to confidentiality obligations.

6 Cookies & Tracking Technologies

ph969.club uses cookies and similar tracking technologies to improve platform functionality, maintain your login session, and analyze platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the ph969 platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies: Collect anonymized data about how players use ph969.club — pages visited, time on site, features used. This data is used to improve the platform. No personally identifiable information is collected through analytics cookies.
• Fraud Prevention Cookies: Used to detect suspicious activity, including the use of multiple accounts from the same device or browser, and to enforce responsible gaming tool restrictions (e.g., self-exclusion).
• Preference Cookies: Store your platform preferences such as language setting, game lobby display preferences, and notification settings to improve your ph969 experience across sessions.

You may manage cookie preferences through your browser settings. Disabling performance and preference cookies will not affect your ability to use ph969, but disabling strictly necessary cookies may prevent login and access to account functions.

7 Data Retention

ph969 retains personal data for as long as is necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction, as required by AML regulations.
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years following resolution of the relevant inquiry or complaint.
• Marketing consent records: Retained for the duration of the consent and for one (1) year following withdrawal of consent, to demonstrate compliance.

After the applicable retention period expires, ph969 will securely delete or anonymize personal data in accordance with its internal data disposal procedures.

8 Security Measures

ph969 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure:

• Transport Security: All data transmitted between your device and ph969.club is encrypted using TLS 1.2 or higher (256-bit SSL). Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Access Controls: Player personal data is accessible only to authorized ph969 personnel with a legitimate operational need. All staff access is logged and subject to periodic review.
• Data Compartmentalization: KYC documents, financial data, and gaming activity data are stored in separate systems with independent access controls, reducing the impact of any potential security incident.
• Intrusion Detection: ph969's infrastructure is monitored continuously for unauthorized access attempts, unusual data access patterns, and other security anomalies.
• Incident Response: In the event of a personal data breach that is likely to cause harm to affected players, ph969 will notify affected individuals and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

9 Your Rights Under the Data Privacy Act

As a data subject under Republic Act 10173, you have the following rights in relation to your personal data held by ph969:

• Right to Be Informed: You have the right to know what personal data ph969 holds about you and how it is being used — which this Policy provides.
• Right to Access: You may request a copy of the personal data ph969 holds about you. Requests will be processed within 30 days. ph969 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
• Right to Rectification: If any personal data ph969 holds about you is inaccurate or incomplete, you have the right to request correction. Contact ph969 support via live chat with the correct information and supporting documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires its retention. Note that ph969 is legally obligated to retain certain records for regulatory purposes — erasure requests will be honored to the extent permitted by law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities where your interests, rights, and freedoms override ph969's legitimate interests.
• Right to Data Portability: Where technically feasible, you may request that ph969 provide your personal data in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, contact ph969 via live chat or email [email protected]. ph969 will respond to all data subject requests within thirty (30) days. If you are not satisfied with ph969's response, you have the right to file a complaint with the National Privacy Commission of the Philippines.

10 Children & Minors

ph969 does not knowingly collect personal data from individuals under the age of 21. The ph969 platform is strictly intended for adults aged 21 and above, consistent with the minimum age for regulated online gaming in the Philippines as mandated by PAGCOR.

If ph969 discovers that an account has been registered by a person under 21 years of age, the account will be immediately closed, all funds will be returned to the source, and any collected personal data will be deleted within 30 days, except where retention is required to report the incident to PAGCOR.

If you are a parent or guardian and believe your child under 21 has registered with ph969, please contact our support team immediately via live chat so we can take appropriate action.

11 Third-Party Links

The ph969 platform does not contain links to third-party websites for general browsing purposes. Where ph969's game lobby connects to third-party game providers (via embedded game frames), those providers process only the session data necessary to deliver the game, as described in Section 5. ph969 is not responsible for the privacy practices of independent third-party platforms or services that you choose to access outside of ph969.club.

12 Changes to This Privacy Policy

ph969 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material changes will be communicated to registered players via SMS notification to the registered mobile number or via a prominent notice on ph969.club, with at least seven (7) days' advance notice before the change takes effect.

The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the ph969 platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy.

13 Contact & Complaints

For questions, data subject requests, or privacy-related complaints, please contact ph969's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on ph969.club. State that your query is a privacy or data protection matter for routing to the appropriate team.
• Email: [email protected] — include "Privacy Request" or "Data Protection" in your subject line for faster processing.

ph969 will acknowledge all privacy-related communications within 48 hours and aims to resolve all requests within thirty (30) days. If you remain dissatisfied after receiving ph969's response, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC).